1. Introduction

SHYAMGIRDHAR ENTERPRISE PRIVATE LIMITED ("Company", "we", "us", or "our") is committed to protecting the privacy of every visitor, customer, supplier, and business partner who interacts with us through our website, telephone lines, email, WhatsApp Business channel, or any other digital touchpoint. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal and business information when you engage with us.

By using our website at the domain associated with SHYAMGIRDHAR ENTERPRISE PRIVATE LIMITED, or by submitting any inquiry, registration, or communication to us, you consent to the practices described in this Privacy Policy. If you do not agree with this policy, please refrain from using our website or services.

2. Information We Collect

We collect information that helps us serve you better and operate our cement trading and supply business in a compliant manner. The categories of information collected include:

2.1 Information You Provide Directly

• Full name, designation, and company/organization name
• Telephone number, mobile number, and WhatsApp number
• Email address and postal/business address
• Project requirements, brand and grade preferences, and quantity requirements
• GST registration details, PAN, and similar statutory identifiers when required for invoicing or supply contracts
• Any additional information you voluntarily share through inquiry forms, emails, or phone calls

2.2 Information Collected Automatically

• IP address, browser type, device type, and operating system
• Pages visited, referring URLs, time and date of visit, and approximate geographic location
• Cookies and similar tracking technologies used to improve website performance

2.3 Information from Third Parties

In limited circumstances, we may receive information about you from manufacturers, transporters, credit-rating bureaus, or business referral partners — strictly for the purpose of executing supply contracts, evaluating credit terms, or coordinating logistics.

3. How We Use Your Information

We process the information we collect for the following legitimate business purposes:

• To respond to inquiries, prepare quotations, and finalize cement supply orders
• To coordinate dispatch, transportation, and delivery to your project site
• To issue tax invoices, e-way bills, and other statutory documentation
• To evaluate eligibility for credit-based supply terms and execute supply agreements
• To send transactional updates such as dispatch confirmations, billing reminders, and delivery notifications via email, SMS, or WhatsApp
• To send periodic communications about new brands, services, or commercial offers (with the option to opt out)
• To comply with applicable legal, regulatory, taxation, and audit requirements
• To prevent fraud, secure our systems, and protect the rights of our company, customers, suppliers, and partners

4. Sharing of Information

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We share information only to the extent necessary to deliver our services, including with:

• Cement Manufacturers: When placing dispatch orders on your behalf and coordinating direct dispatch from manufacturer plants.
• Transportation and Logistics Partners: For coordinating delivery, weighbridge documentation, and last-mile fulfilment.
• Statutory and Regulatory Authorities: Where disclosure is required by law, court order, or regulatory authority including GST authorities.
• Banking and Financial Service Providers: For payment processing, credit assessment, and financial reconciliation.
• Professional Advisors: Auditors, legal counsel, and consultants bound by confidentiality obligations.

5. WhatsApp Business Communications

SHYAMGIRDHAR ENTERPRISE PRIVATE LIMITED uses WhatsApp Business and the WhatsApp Business API to communicate with customers, suppliers, and partners. When you contact us through WhatsApp or share your number with us, we may send:

• Quotation responses and order confirmations
• Dispatch updates, vehicle tracking, and delivery confirmations
• Invoice copies, e-way bills, and supporting documentation
• Periodic commercial updates relevant to your business

You may opt out of WhatsApp marketing communications at any time by replying "STOP" or by writing to us at shyam.corporate@gmail.com. Messages sent through WhatsApp are subject to WhatsApp/Meta's own privacy policy in addition to ours.

6. Cookies & Tracking

Our website may use cookies and similar technologies to enhance user experience, analyze traffic, and remember your preferences. You can configure your browser to refuse cookies or alert you when cookies are being sent; however, some parts of the website may not function correctly without cookies.

7. Data Retention

We retain personal and business information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, comply with our legal and statutory obligations (for example, GST and accounting records are retained for the period mandated by Indian law), resolve disputes, and enforce our agreements. After this period, information is securely deleted or anonymized.

8. Data Security

We implement appropriate organizational, administrative, and technical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction. These include access controls, password protection, encrypted communication channels where applicable, and physical security at our premises. While we make every reasonable effort to protect your information, no method of transmission over the internet is fully secure, and we cannot guarantee absolute security.

9. Your Rights

You have the following rights regarding your personal information, subject to applicable law:

• Right to Access: Request a copy of the information we hold about you.
• Right to Correction: Request correction of inaccurate or incomplete information.
• Right to Deletion: Request deletion of your information, subject to legal retention requirements.
• Right to Withdraw Consent: Withdraw your consent for non-essential processing at any time.
• Right to Opt-Out: Opt out of marketing or promotional communications.

To exercise any of these rights, please email us at shyam.corporate@gmail.com with the subject line "Privacy Request".

10. Third-Party Links

Our website may contain links to third-party websites such as cement manufacturer websites, government portals, or payment gateways. We are not responsible for the privacy practices or content of these external websites. We encourage users to review the privacy policies of any third-party site they visit.

11. Children's Privacy

Our website and services are intended for businesses and adults engaged in commercial transactions. We do not knowingly collect personal information from children under the age of 18. If we become aware that we have inadvertently collected such information, we will take prompt steps to delete it.

12. Brand & Trademark Notice

All cement brand names, logos, and trademarks referenced on this website are the property of their respective owners. SHYAMGIRDHAR ENTERPRISE PRIVATE LIMITED operates as an independent trader, distributor, and supplier and is not the manufacturer of these brands nor an exclusive authorized dealer unless explicitly stated in a separate written agreement. Brand references are made solely to identify the products we trade in.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. The revised policy will be posted on this page with an updated "Last Updated" date. Continued use of our website or services following any change indicates your acceptance of the updated policy.

14. Governing Law & Jurisdiction

This Privacy Policy is governed by and construed in accordance with the laws of India, including the Information Technology Act, 2000 and applicable rules thereunder. Any dispute arising out of or in connection with this Privacy Policy shall be subject to the exclusive jurisdiction of the courts of Ahmedabad, Gujarat.

15. Contact Us

For any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:

SHYAMGIRDHAR ENTERPRISE PRIVATE LIMITED
Ahmedabad, Gujarat, India
Email: shyam.corporate@gmail.com
Phone: +91 9723823899 / +91 7622096096